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Estonia

Case Study: MGM Resorts Cuts Call Center Search Times by 50%, Achieving 3x ROI with Knowledge Management Overhaul

Faced with inefficiencies and inconsistent customer experiences, MGM Resorts centralized its knowledge assets, boosting service quality by 55% and driving signi...

By: hospitalitytech.com
  • Nov 25 2024
  • 50
  • 5120 Views
Case Study: MGM Resorts Cuts Call Center Search Times by 50%, Achieving 3x ROI with Knowledge Management Overhaul
Case Study: MGM Resorts Cuts C
Faced with inefficiencies and inconsistent customer experiences, MGM Resorts centralized its knowledge assets, boosting service quality by 55% and driving signi...

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Case Study: MGM Resorts Cuts Call Center Search Times by 50%, Achieving 3x ROI with Knowledge Management Overhaul
Case Study: MGM Resorts Cuts Call Center Search Times by 50%, Achieving 3x ROI with Knowledge Management Overhaul
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