CPC issues an order prohibiting the unilateral price increases by mobile operators
The Chairperson of the Consumer Protection Commission (CPC), Maria Filipova, announced that price increases by mobile operators are considered an unfair practice and issued an order requiring them to immediately cease applying unilateral chang
The Chairperson of the Consumer Protection Commission (CPC), Maria Filipova, announced that price increases by mobile operators are considered an unfair practice and issued an order requiring them to immediately cease applying unilateral changes to contracts without the consumers' consent. Two mobile operators were found to have changed the terms of existing contracts, including increasing the monthly charges, without reaching a written agreement with consumers.
The CPC will impose fines of up to 50,000 BGN (25,000 EUR) on operators for each unfair commercial practice. Maria Filipova has ordered in-depth checks and analyses to be carried out, which have revealed key violations that pose a serious risk to the economic interests of citizens.These violations include unilateral changes to contract terms without the consumers' consent. This practice puts consumers at a disadvantage, forcing them to accept unwanted changes or terminate contracts under unfavorable terms, according to the CPC. Another violation concerns misleading communications regarding the legal justification for the changes. The third violation is related to the forced addition of upgrades to subscription plans in exchange for an increase in the monthly fee.
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