Minister of Justice Launches Investigations into Low-cost Airline Delays

Minister of Justice, Bence Tuzson has launched a series of consumer protection investigations into flight delays and cancellations, focusing on Ryanair and Wizzair operations. According to Magyar Nemzet, total number of investigations has reached ele

By: hungarytoday.hu

Jul 05 2024
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Minister of Justice Launches I

Minister of Justice, Bence Tuzson has launched a series of consumer protection investigations into flight delays and cancellations, focusing on Ryanair and Wizzair operations.

According to Magyar Nemzet, total number of investigations has reached eleven, signaling a strong government response to recent airline practices that have disrupted travel plans and inconvenienced passengers.

Minister Tuzson has expressed strong disapproval of the airlines’ conduct, describing their practices as “intolerable” and emphasizing the need to protect passengers’ rights and comfort. He highlighted the cascading effect of delays, where a morning delay can lead to hours-long delays by the end of the day, impacting not only passengers but also airport operators.

The investigations aim to ensure that airlines are complying with EC Regulations on air passenger rights.

Key areas of focus include providing written information to passengers at airports, offering rebooking options or ticket price reimbursement, supplying necessary amenities such as meals, accommodation, and communication facilities, and paying appropriate compensation based on flight distance (EUR 250, 400 or 600).

The Minister has warned that non-compliance with legal obligations could result in substantial fines for the airlines. This firm stance reflects the government’s commitment to enforcing passenger rights and holding airlines accountable for their service quality. To support passengers, the Ministry of Justice has published an information sheet on its website, detailing air passengers’ rights during delays or cancellations.

This initiative aims to empower travelers with knowledge of their entitlements and the recourse available to them in case of travel disruptions.

Overall, these actions represent a significant push by the Hungarian government to address the recurring issues of flight delays and cancellations, with a clear message to airlines that passenger rights must be respected and protected.

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